Desktop Support Engineer

• Desktop support experience. Must have performed desktop support role in last 18 months
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Minimum 4 years face to face experience required in Desktop Support role with half of it with a private organisation preferably with manufacturing sector
• Outstanding customer service
• Outstanding presentation & communication
• Post Deployment Support/Floor Walking/Desktop Support preferably with in last 3 years
• Performing asset inventory activities as needed
• Works with procurement staff to purchase hardware and software
• Strong Microsoft Windows o\s experience – Especially for Windows XP and Windows 7
• Strong Software management environment understanding
• Understanding of Asset Management system
• Fault analysis for Microsoft Office Suite 2007/2010/2013
• 2nd line fault analysis and experience of Microsoft Office (Office 365, Outlook, Word, Excel 2003/2007/2010)
• Smartphone/Blackberry Support
• Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
• Experience with video conferencing

• VIP Support Experience
• Handling of Tape Media and basic Back-ups loading and loading techniques
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• Project or rollout experience in the IT environment
• Hardware accreditations or experience from HP or Lenovo or Dell equipment.
• ITIL, MCSE or any IT desktop accreditations.