Data Center Engineer (Level 2)

Company Description:

Our client uses the power of technology to help organizations achieve great things and
accelerate their ambitions through digital infrastructure, hybrid cloud, workspaces for
tomorrow, and cybersecurity, With a turnover of USD 7.4 billion, offices in 49 countries, and
over 30,000 employees, our client delivers wherever to their partners, at every stage of
their technology journey.

The people we are looking for to join our client Global Delivery Centre are bold, different,
and exceptional. We want people who take a different approach, with a driven attitude, an
instinct to go beyond the ticket or challenge in front of them.
You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working
within a team of highly skilled colleagues. Out client is offering training and certification
opportunities to ensure that we continue to deliver outstanding services across countries
and clients; at the same time, this gives you a chance to broaden your skills and capabilities
and be amongst the best in the industry

Job Description:

The role is responsible for providing a professional second-line technical support service to
clients by proactively identifying and resolving technical incidents and problems. Through
preemptive service incident and resolution activities, this role will restore service to clients
by managing incidents and seeing them through to an effective resolution. The role is
responsible for managing incidents of medium complexity.

Key Responsibilities:

 Provide remote technical support to clients.
 Identify root cause of incidents.
 Ensure resolution of incidents and service requests.
 Participate in performance reviews, identify causes of performance shortcomings
and provide suggestions for improvement.
 Review the recurring or high impact incidents and manage them through problem
management process.

Qualifications:
 2+ years experience required in data centre network administration or support
 Experience supporting clients with any of the following technologies: Cisco UCS,
EMC, NetApp or HP storage
 Proficiency in English
 Any certifications in the abovementioned technologies would be advantageous

Additional Information:
Core business hours will run between 6am – 6pm, you will be required to work an 8 hour
shift scheduled during these operating hours. The team will then share the responsibility
of providing support to clients outside of these core hours on an ‘on call’, rostered basis
and for which you will be compensate.

- Great working atmosphere in an international team
- 5 weeks of vacation
- 3 sick days per calendar year
- Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
- Contribution to the pension insurance
- Contribution for public transport
- Over standard health care
- Meal tickets
- Refreshment (coffee, tea, water on work) for free
- Notebook and mobile phone including data tariff per company standards