Danish speaking Team Leader

The Team Leader is responsible for the start-up and execution of our new business in Denmark. He or she works close with the management team in order to build a successful brand and reach the company’s targets.

Responsibilities:

• Assisting the management team to develop a new business;
• Support the development team with Danish content and translations;
• Actively seek new sales by executing appointed strategies and instructions;
• Adhering to the team’s sales targets and deadlines;
• Collaborate with the Sales team members to constantly improve process efficiency and overall results;
• Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures;
• Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information;
• Responding to any customer queries via email, SMS and phone;
• Provide an excellent customer experience;
• Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction;
• Ensure adherence to the Bank’s Code of Ethics and related policies;

Requirements:

• Minimum Higher education
• Great communication skills with a results-driven approach and a passion for Sales
• Energetic, empathetic and positive individual
• Solid leadership characteristics and career-focused
• Able to read, write and speak fluent Danish and English
• Previous experience in similar role
• Experience with customer database is a plus
• Team player with customer-oriented mind-set
• Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
• Attention to detail, initiative and high standard of work
• Willingness to learn and grow.