Danish speaking Customer Support

Our client is a casino that operated both land-based and online. It is an established and full of
traditions brand operating on Danish market.
They are currently looking for a responsible and reliable Customer Support Agent to join their
operations in Malta to support their online product.
Your role will include:

Customer Service:
• Answering customer inquiries via email
• Respect the Responsible Gaming Processes
• Handling wide variety of player & account queries within agreed service levels
• Communicating with customers keeping them well informed about the company products,
services & promotions

Account and Documents Verification (KYC):
• Monitoring the partially automated verification processes of customer accounts
• Manual verification of customer accounts
• Documents check

Online Payments:
• Monitoring of customer registrations
• Monitoring and processing of incoming and outgoing payments
• Monitoring of potential account abuse cases
• Supports automated payment and withdrawal processes

hat is required

Requirements:
• Previous customer related experience (ideally within iGaming industry)
• Native-like level of Danish language (both spoken and written)
• Good English language skills
• Must be PC literate – proficient MS Applications
• Willing to work co-operatively with others, to be part of a team to achieve common goals or
objectives
• Ability to develop relationships & rapport with people
• Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do
things better, self-starter, takes action to achieves goals beyond w