Danish Customer Service Specialist

The Company.

Do you speak Danish and are you looking for a job in Barcelona? Check this out!

Our client is one of the world's largest technology providers in IT distribution. Part of the Fortune 100® they have been named one of Fortune's "World's Most Admired Companies" and are constantly looking for thriving candidates in Barcelona who want to be part of a multicultural environment and develop their skills further.

The Job.

In this position, you will be responsible for ensuring excellent customer service to the Danish market, creating exceptional value and solving any issues to deliver a consistent quality of service.

The main responsibilities involve:
– Manage effectively all incoming queries in a customer service environment
– Respond to incoming calls and emails from enterprise clients
– Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues
– Maintain client relationships through product support over the phone
– Provide high-quality service
– Record all required data elements in CRM to provide a good follow-up and qualitative support

The Profile.

– You have the following language skills: native level of Danish + fluency in English
– Min. 6 months of previous experience in Customer Service or Technical Support in a Call Centre is preferred
– Good technical skills and knowledge is preferable
– You have an interest in and willingness to learn
– You have very good communication skills – both written and oral
– You have the ability to operate in high-pressure situations
– You are a team player, enthusiastic and self-starter
– You have analytic and problem-solving skills
– You are Customer and Quality oriented

The Offer.

– A competitive market salary + a bonus package (restaurant card, transport card, gym discounts, fresh fruit, medical insurance …).
– Long-term position, full-time job (39hrs/week), standard office hours, Monday to Friday
– Opportunity to join a booming and exciting company
– An international company with a multicultural environment (+20 nationalities)
– A fun, rewarding and open-minded team
– Trainings, self-development program and career opportunities
– Start date: ASAP