Customer Support Agent (Japanese Speaking)

Are you customer oriented? Do you wish to pursue a career in iGaming? Are you equally fluent in both Japanese and English? Ceek is currently seeking to recruit a Japanese speaking Customer Support Agent on behalf of a major player in Malta’s booming industry. If you’re interested, we would like to hear from you!

What is expected of you?

Provide customer support via email, chat and telephone
Assist in Payments/Fraud and in other departments are deemed necessary
Work within a team and share responsibilities
Take the initiative to maintain relationship with customers and ensure that their needs are met
Carry out different sales strategies, including upselling of the company’s products
Process information accordingly with other departments and follow up any pending issues

What are you expected to bring?

Previous experience in or at least knowledge of the iGaming industry will be considered an asset
Fluency in English and Japanese, both written and verbal
Meticulous
Analytical skills
Excellent customer care skills
The ability to work within a team and be adaptable to necessary changes

What’s in it for you?

Competitive salary
Growth opportunities
Vibrant and multi-cultural environment