Customer support advisor

Astrea was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients-a global BPO company- we are searching for Customer support advisor with German, French, Spanish, Italian, Dutch, Turkish, Czech, Russian and English.

Main Duties and Responsibilities:
·Daily communicate with customers via different channels;
·Respond promptly to customer inquiries;
·Handle and resolve complaints;
·Troubleshoot technical problems and escalate bug reports to management;
·Performs additional tasks according to business needs.

Requirements:
·Fluency in German, French, Spanish, Italian, Dutch, Turkish, Czech, Russian;
·Very good command in English- level B2-C1;
·Outstanding comunicationskills;
·Sales background is considered as strong advantage;
·Excellent knowledge of MS Office applications and very good typing skills;
·Good organizational and problem solving skills.

Our client’s offer:
·Competitive salary and attractive bonus scheme;
·Voluntary Medical plan;
·Life insurance;
·Annual reward and recognition events;
·Different team members events.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English.

Only the shortlisted candidates will be contacted in a timely manner.

There is no payment required by the candidates!

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).