Customer Success Consultant

Astrea was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – one of the largest companies in the BPO sector – we are looking for Customer Success Consultant with Czech or Arabic or Portuguese or German or Romanian.
We are looking for collaborative, results orientation people who enjoy working in a fast paced environment and have exceptional problem solving skills.

Essential Duties and Responsibilities:
* Providing a positive customer service experience through the fulfillment of order requests and other customer needs;
* Providing support via phone and through email, chat, and social media platforms;
* Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time
* Develop and maintain expert knowledge of products and services;
* Follow up customer requests and make sure that no customer is left without care and appropriate answers.

Requirements:
* Strong Communication skills, both written and spoken in Czech or Arabic or Portuguese or German or Romanian;
* Good level of English - at least level B2;
* Customer service orientated, good negotiation skills and willing to learn new skills;
* Love for teamwork and the ability to work within different internal groups.

Our client’s offer:
* Excellent salary package;
* Permanent full time job in a creative motivating environment;
* Great multicultural environment with friendly colleagues;
* Career development.