Customer Service Representative

Due to expanding our business, we are adding additional Customer Service Reps to our team.

• Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service.
• Counsel customers/agents on underwriting eligibility and policy coverage and/or options.
• Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products.
• Upgrade coverage and sell new coverage/products to existing customers as appropriate.
• Review phone requested cancellations and reinstatements and make appropriate decisions to resolve.
• Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries.
• Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents.
• Accountable to build/maintain effective relationships with customers/agents.
• May provide agency and internal support on information input processes.
• Handle special projects/other related assignments as delegated by Team Manager.

• High School diploma or equivalent
• Customer service experience (face to face or phone)
• Basic math and analytical skills