Customer Service Agent with Native French

We are looking for positive and enthusiastic individuals to work as a Customer Service Agent for an international fashion brand.

Our client is an International Fashion Brand based in Barcelona

This is a full time position, working a 40hr contract with shift work that includes evenings and weekends.
You will be responsible for serving our customers regarding their shopping experience online and/or in our client's stores via incoming calls and email.
This will include placing orders, responding to queries regarding deliveries and processing payments.
As you will be the voice of fashion, you will be confident in identifying every opportunity to sell and promote our client's products.

Language Skills:
-Native level of French
-Excellent level of English
-Spanish is a plus

Technical Skills:
-Good knowledge of Microsoft Office
-Familiarity with Social Media

Soft Skills:
-Excellent oral and written communication skills
-Ability to handle complaints and remain calm under pressure
-Ability to identify customers' needs and converting these into sales
-An outgoing personality
-Strong team working skills
-Proactive attitude and ability to work on your own
-Ability to prioritize and handle a heavy work load
-You are open minded, flexible and willing to learn.
-You must be able to communicate any process improvements that can improve the way you and your team work

Other:
-Immediate availability
-Customer service experience is a plus

-Competitive salary
-Contract: indefinite
-Career opportunities
-Very good employee conditions
-Employee discount on the company's products
-2 weeks paid training