Descrierea jobului
Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Cerințe
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Beneficii
Benefits: Health, Dental, Life and AD&D Insurance, Employee wellness and 401k plans. Paid time off and holidays with generous company discounts.
Abilități
Analyze Information Product Knowledge & Training Resolving Conflicts
Cerințe lingvistice
English
Gradul de educație
Associate's Degree
Suport viză
Da
Acceptare doar candidați din:
Canada