Customer Care (with French)

Responsibilities:
• Effectively manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Conditions:
• Full time (39 hours per week).
• Workday: 5 days per week (form Monday to Friday and some rotative Saturdays).
• Schedules: Monday to Friday from 9:00 to 18:00
• Salary: 9,32 euro gross / hour.
• Contract: Stable (first contract with Manpower for a period of 6-12 months. From then on, a stable contract with Bosch).
• Compulsory previous full time training of 5 days. (It belongs to the selection process, and it is paid one you passed it).

- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters/situations.
- Excellent communication and presentation skills in at least 2 languages (English must be one of them).
- Ability to multi-task, prioritize, and manage time effectively.
- Preferably proven customer support experience and familiarity with CRM systems and practices.