Customer Care Specialist with French and Spanish/I

Responsibilities:

This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

Main responsibilities:
- Acting as first point of contact for customer service via email and phone
- Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
- Introducing the requests in customer's systems or internal applications.
- Answering to technical questions related to medical equipments
- Completing the requests regarding the products replacements as per the client needs
- Processing specific reports regarding the day-to-day activity
- Participating actively with process improvement ideas

- Fluency in English, French and Italian/Spanish
- Diploma / Degree holder or pursuing Bachelor Degree Courses
- At least 6 months of experience in Customer Care/ Support Service/Translations/Customer Assistance
- Good communication skills (both written and verbal)
- Computer literacy (MS Office, Internet, ticketing systems)
- Customer service oriented
- Effective at problem solving (customer centricity skills);
- Previous experience with medical devices would represent an advantage;

- Attractive and flexible benefits package which allows each employee to design his/her montly benefits based on a monthly amount of money( most accessed: meal vouchers, gift tickets, reimbursement of transport, holiday tickets, trainings, sport and spa vouchers, etc)
- Nice location close to the metro station
- Opportunity to develop and learn constantly
- Access to internal training programs (career / individual)
- Opportunities to grow in the organization
-Teambuildings, fruit day, Bookster, fun activites/ competitions between corporate organizations