Customer Care Associate with Norwegian

Main Responsibilities:
 Act as the primary country contact for customers on all escalations
 Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
 Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
 Facilitate or escalate customer issues and complaints, both internally and externally
 Co-ordinate all consumable calls in order to enable dispatch of Client& Multi-vendor consumables to customers
 Co-ordinate all Break/Fix calls in order to enable dispatch of Client& Multi-vendor engineers to customers
 Liaise with Various Helpdesks, Client and Third Party Service Providers escalating through these avenues to close
 Flexibility to take on additional tasks as directed by Team Lead
 Validate Customer details and requirements on data entry, categorize and deal with appropriately
 Maintain accurate database information
 Obtain call closures details on all dispatched calls

Qualifications

 High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
 Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
 Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
 Effective interactive skills and ability to work as part of a team
 Fluency in English and one of the following languages: Dutch, Flemish, Danish, Finnish, Swedish or Norwegian
 Able to control interactions with customers using persuasion and influencing skills
 Aptitude for understanding and solving problems in a methodical and logical manner
 Willing to assume responsibility for customer problems
 Able to maintain and project a helpful and courteous attitude in any circumstances
Resilient under pressure and adaptable to unseen work demands
 Flexible attitude towards working patterns including early starts, & Bank Holidays