Customer Account Coordinator-Transport

Our client’s Dutch office is situated in the historic city of Den Bosch. They are looking for a talented Customer Service Professional for their team dedicated to transportation and automotive industry. As an account coordinator, you will be the central contact person for customers handled in the Dutch Sales Office. You will be responsible for placing orders and seeking information on delivery status the role requires someone who has the requisite customer service skills.

Responsibilities:
•Monitor the order reception and order intake
•Communicate daily with customers concerning delivery plans, forecasts, price discrepancies, logistic errors or complaints
•Liaise with the Planning department on delivery times and dates, changed customer requirements
•Maintain strong control of the order backlog
•Release blocked orders
•Order tracking
•Communicate with Finance & Accounting to clarify issues related to payment
•Handle product returns and complaints
•Data Maintenance activities
•Provide a good back-up assistance to team
•Continuous Improvement Initiatives & KPI’s

Requirements:

•Commercial Bachelor’s degree
•Previous B2B customer service or sales support experience (in the components or high tech industry is highly desirable)
•Computer literacy SAP, MS Office are required
•Fluent English skills (oral and written); German mother tongue
•Ability to work under pressure and with big workloads
•Meet customer’s expectations
•Service oriented attitude
•Responsible and pro-active
•Stable, committed and loyal
•You are a resident of The Netherlands; the company will not consider applicants from abroad