COO

COO

Our client is looking to hire a COO, in this position you will optimize the company's operating capabilities and employ strategies to maximize customer satisfaction. The role oversees all operational processes, day-to day business operations and ensures an excellent customer experience.


Main Duties & Responsibilities:
Work with Executive team on Strategic planning as well as resource allocation of the business operations
Spearheads strategies to steer the company’s future direction
Take the lead in organizational expansion activities and ensure business continuity
Set comprehensive goals for performance and growth
Manage strategy implementation; In particular, regarding operational priorities, conflicts and reporting timelines. Track success of key strategic projects with stakeholders
Ensure that all customer facing departments meet quality standards of output and guide them in their processes
Ensure all operational departments are fully informed of new strategic goals and guide them to make the necessary operational changes to be able to reach their objectives
Set operational and / or performance goals for each department which are aggressive, achievable and tied to long-term goals
Establish and monitor business performance reporting systems to ensure goals, objective etc. are being met. Ensure changes are made as necessary
Monitor department performance against performance goals to ensure that progress is being made
Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals
Assist in defining the teams that need to collaborate in order to develop and implement new operations procedures, work in sync with all necessary areas
Assessing and implementing improved processes and new technologies, and dedication to building and growing a strong and stable workforce
Collaborating with management regarding the implementation of these improvements
Assist the CEO with other duties on ongoing basis as required

Skills & Qualifications:
Passion and knowledge of the industry
Strong negotiation skills
Excellent project, planning, change and time management capabilities
Familiarity IT/Business infrastructure
Outstanding verbal and written skills, and experience working with staff on all levels
University degree


Knowledge & Experience:
5 years of progressively increasing operational management experience with at least 3 years in a senior management executive level position with general management, project management and budgetary oversight

Skills & Qualifications:
Passion and knowledge of the industry
Strong negotiation skills
Excellent project, planning, change and time management capabilities
Familiarity IT/Business infrastructure
Outstanding verbal and written skills, and experience working with staff on all levels
University degree


Knowledge & Experience:
5 years of progressively increasing operational management experience with at least 3 years in a senior management executive level position with general management, project management and budgetary oversight

To be discussed