Community Support Specialist

Human factor is the most crucial aspect for the success of every organization. Astrea creates solutions, while at the same time puts into this process uniqueness, creativity, flexibility, energy and positive thinking. We will find for you, the right people on the right place. Our striving is to improve the interaction between individuals and organizations at all levels thanks to the already proved business strategies and processes.

About the company:
With contact centers in more than 20 countries and over 60,000 employees all over the globe, our client is one of the world leaders in the outsourcing business. Currently they are looking for a dynamic person to join their team.

Essential Job Functions:
* Handles E-mails queries and chat support;
* Process web-based orders and maintenance customers profiles;
* Answers incoming phone calls, provides accurate and appropriate information to the customers;
* Places outbound customer service or customer satisfaction calls, as required by client;
* Completes call guides; gathers and verifies required information;
* Attends E-mail handling, telephone skills and program information training sessions; adheres to established levels of service;
* Adheres to established customer service and documentation standards within required time frames;
* Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation;
* Performs clerical or administrative duties as assigned.

Requirements and qualifications:
* Fluent English and German, French, Turkish, Dutch, Polish or Spanish language skills;
* Previous customer service experience is an asset;
* Excellent communication skills;
* Ability to follow oral and written directions;
* Ability to meet professional standards towards project and co-workers.

Our client’s offer:
* Attractive remuneration;
* Flexible working time;
* Career opportunities.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. SM_CSA.)

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).