Postat pe: 2019-07-22 | Data modificării: 2019-04-23 | Expiră pe: 2019-08-21

Community Support Representative - German speaking

Descrierea jobului

At Uber, providing amazing support that establishes trust for riders and driver partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating both riders and drivers.

Cerințe

-Fluency in German
-Good English (B1/B2)
-You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
-Proficiency using computers (typing, quickly navigating between various tools)
-Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
-Passion for helping others and creating support experiences that exceed users' expectations.
-Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
-Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
-Amenable to work time that is shift based totaling 40 hours per week (on rotating shifts basis)
-A bachelor's degree or college experience preferred.

Beneficii

Base compensation + performance bonus
Private medical (covered by the company)
Uber credits (monthly allowance to spend on food delivery and rides)
Catered lunches and onsite snacks and drinks
Additional training and courses (clear career path)
Team building activities, company events
Relocation package (if you need to relocate to poland for this role)
Friendly atmosphere, casual dress code

Abilități

Building Customer Relations Commitment to Customer Service

Cerințe lingvistice

English, German

Gradul de educație

Bachelor's Degree

Suport viză

Nu
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Criterii job

Tip Job

Full Time

Industrii

#Consumer Services

Locație job

Poland - Kraków

Departament

Consulting, Customer Service, Other

Salariu

EUR 1000 - 1500/lună euro

Companiile vor aplica la tine

Completează-ți CV-ul și companiile vor putea să-ți trimită invitații să aplici la joburile lor și te vom notifica prin email .