Community Support Representative - German - Lisbon

About Uber

We’re changing the way people think about transportation. Not that long ago we were
just an app to request premium black cars in a few metropolitan areas. Now we’re a part
of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a
sandwich, or a package, we use technology to give people what they want, when they
want it.
For the people who drive with Uber, our app represents a flexible new way to earn
money. For cities, we help strengthen local economies, improve access to
transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams
working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re
reimagining how people and things move from one place to the next.


Job Description

We invest in it and believe in providing the highest quality service executed in the most
compelling, most efficient way. Community Support Representatives are all about
helping and educating both riders and drivers. We help people resolve their issues and
turn unhappy users into our most passionate evangelists. The right candidate is always
looking for unique and exciting ways to resolve problems with exceptional support and
exceptional communication, ensuring that problems are resolved promptly while
developing trustworthy relationships with our community.

What you'll do

● Deliver high-quality service across multiple support platforms (email, chat,
phone).
● Be a passionate advocate for users while answering any questions that come
your way.
● Show empathy to frustrated users while solving problems and addressing
unsatisfactory experiences.
● Build loyalty among new users and get our early adopters to fall in love with Uber
all over again.
● Triage issues and escalate them when necessary.

What you'll need

● Fluent in German
● Good knowledge of English (written and spoken)
● Currently living in Lisbon or willing to move
● High proficiency using computers (typing, quickly navigating between various
tools)
● Exceptional reading comprehension and writing skills. Must be able to connect
what users are asking for with answers to their true issues.
● Passion for helping others and creating support experiences that exceed users’
expectations.
● Ability to troubleshoot problems and find speedy resolutions.
● Skilled at handling multiple issues at once to efficiently solve a large number of
inquiries.
● Must work well in a team environment, contributing to a synergistic work
environment where people learn from one another and continuously improve
processes on behalf of users.
● You’re an Uber evangelist — you care deeply about the product and getting
others excited to use Uber.
● Bachelors degree or college experience preferred but not mandatory
● Support experience in a high-volume environment, including service industries,
retail, hospitality or other support environments preferred but not mandatory
● Availability to work in rotating shifts from Monday to Sunday.