Client Technical Support Agent

Astrea was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions. We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – one of the world leaders in the outsourcing business – for an experienced professional to fill the role of Client Technical Support Agent with Portuguese, Swedish, Slovak, Hungarian or German.
Candidates must have an analytical approach to work and a keen ability to work with customers.

Essential Duties and Responsibilities:
* Provide e-mail support for customers and partners;
* Provides technical support on all products to customers;
* Responsible for completion of all open customer issues presented for technical support;
* Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible.

Requirements for the role:
* Excellent English and Portuguese, Swedish, Slovak, Hungarian or German;
* Previous experience in chat and e-mail customer support;
* Experience with configuration and administration of Windows file servers is advantage;
* Problem-solver, self-starter and data and analytics driven by nature;
* Detail-oriented, particularly with respect to managing customer satisfaction.

Our client’s offer:
* Excellent working conditions in an international company;
* Flexible working hours;
* Work within a team of motivated professionals.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N SM_CTS).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).