CLIENT SERVICES OFFICER

CLIENT SERVICES OFFICER

Our client is a leading administrator of life, pension and investment products and services. A global financial services third party administration specialist. They are currently looking for a Client Services Officer to join their Service Delivery Team.

Forming part of a team and reporting to the Service Delivery Manager, this position focuses on daily processing of documentation from various external clients, advisors and vendors and providing high quality service to achieve maximum customer satisfaction within the parameters of the specified SLAs.

Responsibilities:

• Processing documents effectively and in a timely manner as dictated by SLA and internal requirements
• Ensure that the process or documentation is compliant with applicable rules, policies, or other requirements.
• Verify that all information received is in good order by performing required quality control checks.
• Be responsible for filling and data inputting as required by external customers
• Prepare reports as required.
• Assist co-workers during peak volumes and on special projects.
• Complete any other responsibilities, as assigned.

Requirements:

Must be locally based and have experience in Malta in the customer service field.

• Have 1 years’ experience in a similar post
• Have an A’ level standard
• Employees will work all the shifts normally shifting from one system to another every month:
• Dubai Clients - 7-3 or 8-4 every day - no shifts but Friday instead of Sunday is off.
• Other clients - 3 shifts 8-4,12-8, 3-11
• Leave comes close to 50 days p/y because of public holidays
• Health insurance included - hospital plan for employee and all dependants at home
• Life cover for employee
• Be fluent in English language