Call Center Quality Assurance Specialist

Call Center Quality Assurance Specialist with Russian, Slovak, Czech or Polish and English
Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients we are looking for experienced individuals with an eye for detail for the
role of Call Center Quality Assurance Specialist with Russian, Slovak, Czech or Polish and English.

Essential Job Duties and Responsibilities:
* Review processed cases according to the company’s procedures;
* Ensure that every case is handled according to the established regulations;
* Contribute to the continuous improvement process by providing feedback to the agents;
* Create performance reports;
* Create positive environment for career growth.

Requirements:
* Fluency in Russian, Slovak, Czech or Polish;
* Excellent level of English;
* Previous experience on a similar position;
* Strong analytical skills and attention to detail;
* Ability to work on day/night shifts;
* Excellent PC literacy;
* Fast typing skills.

Our client’s offer:
* Remote recruitment process;
* Friendly and cooperative work environment;
* Attractive salary and special benefits;
* Full-time assignment and flexible shifts;
* Opportunities for professional and personal growth.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_CCQRSC)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).