Business Analyst - Ops department (REF 6318)

Our client is a solid international firm that offers a range of customer experience management services to key players in the market and is currently going through a significant period of growth.

Barcelona is one of the largest cities in Spain, located to the coast of North-Eastern Spain. Boasting a variety of heritage sites and a vibrant nightlife, it is one of the must-visit cities in Europe! One of the busiest cities in the world, it is perfect for people looking to socialize, enjoy the night-life and Mediterranean weather and enjoy good food to boot!

Responsibilities
- Communicate with internal colleagues to understand the needs of departments and the organization as a whole;
- Work with external stakeholders to understand and investigate feedback into the service/function/product provided;
- Use data modelling practices to analyze your findings and create suggestions for strategic and operational improvements and changes;
- Identify the processes and information technology required to introduce your recommendations;
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;
- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;
- Support the staff and teams in making the recommended changes, including helping to resolve any issues;
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation

- IT/Technical/Quantitative degree or equivalent working experience as a Business Analyst
- Knowledge of SQL (Python is a plus), and in data visualization
- Advanced knowledge of IT office tools (Google Sheets desirable)
- Business level of English is a must. Business level of Spanish would be considered an advantage
- Excellent analytical skills and an informed, evidence-based approach
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties
- Working experience in KPI monitoring
- Ability to work under pressure on multiple projects within your project timeframes
- Passion for creating solutions with a positive attitude to change
- Strong interest in business and business development
- Good understanding of information technology

- Full time position ,39h per week.
- Competitive Salary
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Bi-weekly, monthly or quarterly contests
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

Get in touch with us to kickstart your career today!