Back Office Support Consultant

Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions. We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

Looking for work job that don't involve the use of a phone? If your passion is to help people solve their problems and can do so through email or chat, then this jobs is for you.
For one of our clients - one of the world BPO leaders - we are looking for - Back Office Support Consultant with Czech,Greek, Polish, Turkish, French or German.

Essential Duties and Responsibilities:
* Delivering the best professional customer support;
* Manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues;
* Develop a relationship with the customer via live chat in order to ensure improved collaboration and satisfaction in support;
* Ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive.

Requirements:
* Fluent in one of the following languages: Czech, Greek, Polish, Turkish, French or German;
* English language - at least B2 level;
* Experience in customer/technical service is advantage.

Our client offers:
* Excellent salary;
* Full-time assignment;
* Flexible working hours;
* Professional growth;
* International working environment.

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).