Asc. Tech Support Engineer - Fluent German

The role:

The Associate Technical Support Engineer provides front-line support to corporate customers, utilizing knowledge, tools and resources to help customers overcome product issues and achieve the outcomes they need to secure their business. You own the issues – right from the start and see it through to a conclusion – building rapport with the customer and with colleagues across different teams needed to help reach resolutions. Emphasis is on professionalism, being customer-focused, willing to help others, and a desire to continuously build knowledge and skills to deliver the best customer experiences.

Business Introduction

With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company’s future by designing and building the best in class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.

Culture and our pillar values are central to McAfee’s philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring your true selves to work. Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people, while enjoying positive and challenging work. Check out more: Careers & Life at McAfee

Role Introduction:

This is where you come in. We are looking for a new team member who defined by his/her unique and innovative skills, sytle or point of view. You can be an architect, scientist , threat researcher, or a coder as long as you design things that matters.


Team Testimonial:

Our Mission:

To relentlessly protect all that matters through leading edge cyber security, from your workplace to your home and everywhere in between.

Our Values:

We live our values day in and day out, do you think you can live our values with us? If you can, don’t think, just connect with us. Together is power.

We achieve Excellence with Speed and Agility
We Play to Win or Don’t Play
We Innovate without Fear
We Practice InclusiveCandor and Transparency
We Put the Customer at the Core
Unleash your Power … Join our Talent Network: http://careers.mcafee.com/

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status

Relevant Skills and Experience:

Technical:

Basic experience/awareness of networking fundamentals
Knowledge of Linux
Basic knowledge of databases useful but not essential


Customer and Personal Focus:

Must be fluent in German
Analytical mindset
Self-motivated (takes initiative) and strong desire to learn
Customer-focused and positive attitude
Desire to develop in the IT security industry

What we offer:

Training program and extensive online learning resources
Career development opportunities and management career growth support
Quarterly and Annual bonuses
Generous pension contributions
Healthcare
Life Assurance
Generous vacation allowance
Permanent working contract
Standard working hours Monday to Friday