Administrative - Dutch Market (m/f)

The Linde Group is a world-leading gases and engineering company with around 65,500 employees in more than 100 countries worldwide.

We at Linde Global Services (LGS) provide business process services in areas such as Order to Cash and Credit to Cash.
The position advertised will be located in our Porto Center.

Our global success as a Services Organization is based on our teams of passionate and driven people, deep process expertise, and a culture centered on customer-experience and innovation.

Roles and Responsibilities:
• Your drive to deliver excellent results and your customer focus attitude is key in promoting Customer Experience by identifying/solving customer queries that impact the performance of the business;
•Your personal interactions in the front-line of Linde's business help ensure customer's loyalty to the Linde Brand and enhance Customer Experience;
• You maintain a high-quality service delivery within time frame or service level agreements (SLA), while act as ambassador of process standardization - to adhere in the organization’s policies and procedures and internal controls and best practices;
• You foster a collaborative working relationship with country and regional business partners;
• Work within a dynamic team of peers and benefit from our comprehensive Onboarding and Mentoring program. As we help you grow, you will have the opportunity to drive your own career within Linde Global Services.


Additional Information:
• Work Center: Maia
• Working hours: 8 hours per day (7am - 4pm)
• Minimum travel is required

Competencies Required:
•Degree in Finance, Business Management, Accountancy or related course (preferential);
•0-2 years work related experience in Customer Service in a multinational client base. Equivalent knowledge and experience using SAP or similar systems (preferential).
• Ability to work efficiently in a fast-paced, process-driven environment;
•Passionate to work in a team and can engage well in a multi-cultural environment and across multiple countries;
•Deal sensitively with diverse customers in challenging situations. High-level customer focus to enhance Linde clients' Customer Experience;
•Ability to communicate with customers and the business in the local language - French- ,within the LGS Finance and Business community with a good English communication (business) written and verbal skills.