2nd Line Applications Support Officer - Malta

We are looking for a 2nd Line Applications Support Officer, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!

Responsibilities:

Providing IT support and troubleshooting via telephone, email, portals and remote support software.
You will be working with a number of local and international clients in various sectors.
Delivering high level customer service to a wide range of users, including those with minimal IT knowledge.
Maintaining and updating the knowledge base.
Follow in depth diagnosis of issues and escalate to 3rd line support where applicable.

Strong communication skills in both written and spoken English.
Excellent problem solving and analytical abilities.
Familiar with administering SQL and ability to write SQL queries.
Be organized and able to prioritize issues.
Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.



To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

Get in touch with us to kickstart your career today!