Date Posted: 2020-03-05 | Expires: 2020-04-04

Virtual Call Center Agent - Canada

Job Description

Opportunity Description:

DIA Earth Corporation has built an association with Arise Virtual Solutions to provide Virtual Call Center Services. We are hiring agents to provide product support services from their home.

As a call center agent, you will be the primary point of contact for our partner’s clients. You will create invoices for new purchases, respond to refund requests, provide product knowledge, and research to provide answers to product challenges. We are searching for professional individuals who are empathetic, enjoy communicating with others, and like solving problems.


Advantages of working for DIA Earth Corporation:

• Improve your quality of life
• Choose your own hours to work
• Attend to your priorities
• No daily commute


Position Details:

• Location: Anywhere in Canada
• Pay: Hourly Base Salary + Performance Bonuses
• Process: Upon approval and after creating a profile, you will undergo a training program of your choice; upon certification, you will be ready to service as an agent.


Joining Process:

Selected applicants will be asked to create a DIA Earth Corporation / Arise Virtual Solutions profile on the Arise platform.

Once the profile is approved, you will be able to choose an opportunity you wish to service – certification courses cost about $29.99 and the training is unpaid. Currently, DIA Earth Corporation is servicing several clients including Intuit TurboTax, Intuit QuickBooks, and Reliance Home Care. Upon completion of training, you will be ready to service and earn pay.

The pay consists of an hourly base salary plus performance bonus. As an agent, you will have the ability to choose your own hours and be required to service between 10 to 40 hours a week.

Requirements

Skills Required:

• Excellent interpersonal skills
• Analytical
• Strong problem solver
• Strong communication qualities
• Ability to meet regular commitments


Technology Requirements:

• CPU Speed: Dual-Core 2.8Ghz or better
• Hard Drive: 20GB or more of available space, and 60GB or more of total space
• Memory: 4GB of Ram or better
• Operating System: Windows 7, or Windows 10
• Internet Connection: Hard-Wired. Minimum 10mbps (Download), Minimum 3mbps (Upload). Maximum Network Latency 120ms
• Phone Line
• Noise Cancelling Headset

Skills

Business Communications Call Center Empathy General Problem Solving Working From Home

Language Requirements

English, French

Education Degree

High School

Visa Support

No

Accepting only candidates from:

Canada
Email Job

Job Criteria

Job Type

Full Time -
Remote job

Industries

#Consumer Services

Job Location

Canada - Toronto, Montreal, Calgary, Vancouver, Ottawa, Edmonton, Winnipeg

Functions

Customer Service

Salary

CA$ 14 - 19/hour Canadian Dollar

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