Technical Support Specialist with Turkish, Italian

Astrea Human Resources was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a leading multinational company in the BPOpharmaceutical industry– we are looking for Technical Support Specialist with Turkish/Italian/German/French or Dutch.

Essential Duties and Responsibilities:
* Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance;
* Support in the development of programs to train the customer on how to properly use the products;
* Evaluation of the systems' problems to recommend enhancements;
* Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

Requirements:
* Fluency in Turkish, Italian, German, French or Dutch;
* Advanced level of English – B2-C1 and above;
* Previous experience is considered a big advantage;
* Interest in the IT sphere or university degree in something related;
* Ability to work on a night shift.

Our client’s offer:
* Attractive remuneration;
* Bonuses;
* Social benefits;
* Development opportunities.

If you see your profile in the description above or you think this proposition for a challenge, do not hesitate to send your CV in English.
We will contact the approved candidates shortly hereafter.
There is no payment required by the candidates!

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).