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Job Description
Any French speakers with IT or Customer Service background that love technology?
We are hiring for our passionate, amusing and international Technical Support team! Check out what is like to work in this team here:
https://www.youtube.com/watch?v=oNPICLfR6qQ
Responsibilities:
Answer technical support requests via email, chat, and phone;
Help guide customers through the setup process;
Collaborate with our engineering team to solve more complex issues;
Identify, document and follow up with engineers on product bugs and features;
Update knowledge base and troubleshooting documentation for internal and customer use;
Act as a liaison between engineering, customer success and sales on technical issues affecting our customers.
We are hiring for our passionate, amusing and international Technical Support team! Check out what is like to work in this team here:
https://www.youtube.com/watch?v=oNPICLfR6qQ
Responsibilities:
Answer technical support requests via email, chat, and phone;
Help guide customers through the setup process;
Collaborate with our engineering team to solve more complex issues;
Identify, document and follow up with engineers on product bugs and features;
Update knowledge base and troubleshooting documentation for internal and customer use;
Act as a liaison between engineering, customer success and sales on technical issues affecting our customers.
Requirements
Native or high level of German;
Fluent in English;
Excellent written and verbal communication skills;
Previous experience in a client-facing role (preferably technical);
Keen to learn and team player.
Fluent in English;
Excellent written and verbal communication skills;
Previous experience in a client-facing role (preferably technical);
Keen to learn and team player.
Benefits
Base salary, food allowance, health insurance, life insurance, and some other benefits;
All the equipment you need to work from home;
Being directly part of a start-up, software, unicorn company;
Working in a team that values quality over quantity and has achievable goals and metrics;
Having a real chance of internal training and growth;
Working in an healthy, balanced, fun and challenging environment;
Working remotely from anywhere in Portugal.
All the equipment you need to work from home;
Being directly part of a start-up, software, unicorn company;
Working in a team that values quality over quantity and has achievable goals and metrics;
Having a real chance of internal training and growth;
Working in an healthy, balanced, fun and challenging environment;
Working remotely from anywhere in Portugal.
Skills
Adaptable to Changes Articulate Communicator Autonomous Customer Service Customer Support Decision-Making Problem-solving Team Player Technical Support TroubleshootingLanguage Requirements
English, GermanEducation Degree
High SchoolVisa Support
No
Job Criteria
Job Type
Full Time -Remote job
Industries
Job Location
Portugal - Porto, Lisbon, Setúbal Municipality, Coimbra, Braga, Faro, Açores, Aveiro, Madeirã, Viseu, Bragança, Viana do Castelo, Leiria, Castelo Branco, Beja, Evora, Portalegre, Santarem, Guarda, Vila RealFunctions
Customer Service, Engineering, Information TechnologySalary
€ 15000 - 17000/month EuroCompanies will apply to you too
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