Technical Support Representative with German

Any French speakers with IT or Customer Service background that love technology?
We are hiring for our passionate, amusing and international Technical Support team! Check out what is like to work in this team here:
https://www.youtube.com/watch?v=oNPICLfR6qQ

Responsibilities:
Answer technical support requests via email, chat, and phone;
Help guide customers through the setup process;
Collaborate with our engineering team to solve more complex issues;
Identify, document and follow up with engineers on product bugs and features;
Update knowledge base and troubleshooting documentation for internal and customer use;
Act as a liaison between engineering, customer success and sales on technical issues affecting our customers.

Native or high level of German;
Fluent in English;
Excellent written and verbal communication skills;
Previous experience in a client-facing role (preferably technical);
Keen to learn and team player.

Base salary, food allowance, health insurance, life insurance, and some other benefits;
All the equipment you need to work from home;
Being directly part of a start-up, software, unicorn company;
Working in a team that values quality over quantity and has achievable goals and metrics;
Having a real chance of internal training and growth;
Working in an healthy, balanced, fun and challenging environment;
Working remotely from anywhere in Portugal.