Technical Support for the 3D industry (Japanese)

The Company.

Being one of Europe´s leading global outsourcing companies with over 60 different locations worldwide, our client stands for diversity and quality, and collaborates with 500 Fortune Companies in the world.

For one of their partners, an innovative 3D-printer company, they are looking for a Japanese service-desk 3D engineer to join their growing international team.

The Job.

Aspects of the role will include:

– Providing expert support to remotely resolve hardware/software technical problems and application issues
– Triggering an onsite interaction in case the issue cannot be fixed remotely, with an accurate diagnosis to be delivered to for the Field Services Engineer
– Keeping customers informed of the status of their case, elevating issues as needed within the Graphics Services and Support Organization and ensuring that Service Level Agreements are met
– Documenting case history and interactions with the customers in the Customer Relationship Mgmt. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting. (Issue, Customer Inputs, Data Gathered, Troubleshooting performed, Diagnostic, Parts Dispatched, Contacts / Follow ups with customer, etc.)
– Contributing to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
– Assisting Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
– Assisting Field Service Engineers during onsite troubleshooting when needed
– Building a close professional relationship with the primary accounts assigned through specific customer needs understanding to ensure trust and enhance customer experience
– Mastering Technical knowledge of 3D printing products/technologies and sharing this knowledge with the customers

The Profile.

You are:

– A native Japanese with fluent English
– Highly interested in 3D printing technologies
– Based in Barcelona or planning to relocate shortly with a valid working permit for Spain

The Offer.

– A full-time job (39 hours per week) with a long-term contract
– Rotating NIGHT shifts Monday to Friday, from 12 am (midnight) to 12 pm (noon)
– A competitive salary
– A long-term position within an international company with a multicultural environment (20+ nationalities) and career growing opportunities
– A fun, friendly and open-minded team in an office located close to the beach
– A relocation package (up to 500 euros) if you apply from abroad, provided you can start working very shortly
– Start date: ASAP