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Job Description
On behalf of our client, we are looking for a Technical Payments Analyst. This could be an excellent opportunity for you to boost your career or gain more experience!
What you’ll do:
Handle merchant inquiries through different channels.
Use SQL to search, interpret and update database records, as well as identify and troubleshoot potential data problems.
Identify, evaluate, escalate and document incidents and problems.
Take ownership of errors and patterns in calculations, data and related issues.
Keep internal self-help documentation up to date.
Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience.
Use tools such as Salesforce, Desk, Confluence and Trello to manage your daily work.
What you’ll do:
Handle merchant inquiries through different channels.
Use SQL to search, interpret and update database records, as well as identify and troubleshoot potential data problems.
Identify, evaluate, escalate and document incidents and problems.
Take ownership of errors and patterns in calculations, data and related issues.
Keep internal self-help documentation up to date.
Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience.
Use tools such as Salesforce, Desk, Confluence and Trello to manage your daily work.
Requirements
You have experience working with main payment methods, for example credit cards, PayPal, Skrill, SEPA and SWIFT bank transfers.
You have IT troubleshooting experience.
You have a provable experience with SQL.
You can work shifts, including night shifts.
You have excellent analytical, problem-solving and decision-making skills.
You are detail-oriented and a pro when it comes to multitasking and prioritizing your work.
You have excellent written and oral English communication skills.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
You have IT troubleshooting experience.
You have a provable experience with SQL.
You can work shifts, including night shifts.
You have excellent analytical, problem-solving and decision-making skills.
You are detail-oriented and a pro when it comes to multitasking and prioritizing your work.
You have excellent written and oral English communication skills.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Skills
Advanced SQLLanguage Requirements
EnglishEducation Degree
Bachelor's DegreeVisa Support
No
Job Criteria
Job Type
Full TimeIndustries
Job Location
Malta - SliemaFunctions
Information TechnologySalary
NegotiableCompanies will apply to you too
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