Team Lead, Community Support - Romanian speaking

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

What you’ll do?

Operational

Point of contact for the team and liaison between the team and country operations
Queue management - help manage scheduling and priorities to make sure we the queue stays under control at all times
Quality management - facilitating QA and close the loop talks
Ensure achievement of agreed KPIs at team level
Administration/Workforce Management

Shift and holiday planning
Analytical skills

Facilitate and assist the team to achieve operational excellence
Consolidate and structure business insights for operations and engineering
Leadership

Keep the team #superpumped
Inspire the team to become more awesome
Manage and help develop your team mates
Training

Helping with training of nUbers
Be a mentor for new team members when they join the team

Requirements?

Fluent in Romanian
Good knowledge of English (written and spoken)
High proficiency using computers (typing, quickly navigating between various tools)
Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
Exceptional communication skills. Your communication style is flexible to the situation. From communicating updates to your team, to discussing metrics with key stakeholders, or presenting to management, you communicate clearly and with a purpose.
Incredible empathy and understanding of both riders and driver partners alike. You will be an excellent advocate for Uber's users and are passionate about the community experience.
Passion for helping others and creating support experiences that exceed users’ expectations.
Ability to troubleshoot problems and find speedy resolutions.
Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
Experience in leading and managing teams 12 months
Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
Work time will be shift based totalling 40 hours per week.
Weekend and weekly evening shifts are required.
Night shifts may be required in the future
You’re an Uber evangelist — you care deeply about the product and getting others excited to use Uber.
What you’ll need?

Bachelor's degree or college experience preferred but not mandatory
Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments prefered but not mandatory
People management skills