Swedish Customer Service Agent

Our international client is looking for Swedish speaking Customer Service Agents to join their team in Athens:

Responsibilities:
• Identify and assess customer’s need to achieve satisfaction.
• Handle and resolve client’s problems via phone, chat and emails.
• Provide accurate and valid information by using the right tools.
• Communicate clearly and gently with all costumers
• Follow communication procedures, guidelines and policies.
• Apply innovative solutions to various types of complaints and concerns
• Maintain a professional attitude in challenging situations

Requirements:
• Excellent communication and soft skills.
• Strong Customer Service skills
• Be native in Swedish and fluent in English.
• Be capable of handling stressful situations and demanding clients.

Benefits:
• International modern working environment
• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader etc.
• meal vouchers per month for a full year
• Monthly performance Bonus & Bonus of referring new colleagues
• Interactive activities within a fun team: team-building, excursions, themed parties, sport events, talent pageants etc
• Great relocation package: Airplane Tickets/ Transportation from Airport/
• 2 Weeks Free Accommodation
• Special Discounts & Offers for all employees
• 2 Extra salaries per year ( Christmas / Easter- Summer)
• On-site canteen & Casual dress code
• In-House doctor and examination center & Free Greek courses
• Employee Relations team to help new hires integrate in the Greek lifestyle and culture