Sport Brand Customer Adviser

You want to support athletes of all kind in their pursuit of excellence, whether that means winning a medal or just leading a more active lifestyle?

The Company.

This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona.

Their Client, New Balance, an innovative and supportive brand , is looking for German speakers with strong team spirit to reinforce their constantly growing Support Team!

The Job.

In this role, you will be responsible to answer client questions, doubts and complaints via phone and email.
– Provide professional and friendly client support via phone and email
– Responding to enquiries and handling different problems
– Ensure quality and professional service
– Ensure high level of customer satisfaction
– Follow-up of customer information
– Having a full understanding of New Balance company corporate identity
– Record all information in the internal system

The Profile.

– You are a native German speaker and have an excellent level of English
– You have a passion for sport and fashion
– You are customer oriented
– You have excellent communication skills
– You have the ability to build a connection with clients
– You are an excellent team player
– You are professional and have a quality minded attitude
– You are flexible, open-minded and high level of energy

The Offer.

– Salary: 18.000 Euro Gross/year
– 30% discount on the product
– Working hours: Monday – Sunday: rotation shifts
– A full-time contract (39 hours/week; 5 days/week)
– fully paid training
– A stable position
– Relax and friendly work environment
– Multiple Career opportunities, as it is a fast growing company
– Free coffee and tea
– Spacious terrace and chilling area
– Spanish & English course provided
– International and multilingual working environment
– Dynamic and open working environment
– Start date: 04.02.2019