Servicedesk Analyst

Job title: Service Desk Analyst
Location: Shannon, Ireland
Job Type: Contract to Hire

Technical Requirements
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000 , Win 8+ and Win 10
• Knowledge of Active Directory, Office 365
• ITSM ticketing tools such as Remedy, Service Now.
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like Skype for Business, Windows remote assitance etc.
• MS Office Suite (XP, 2003, 2007, 2010, 2013, 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox, Edge),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and Mobile device management
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc
• Knowledge of Remote Desktop tools
• Working knowledge of applications running across multiple platforms like Windows, etc.
• Understand of ITIL processes.
• Working knowledge of Ticketing system for Incident management.
• Working knowledge of applications running across multiple platforms like IBM-AIX, Windows – Active Directory, etc
• Analytical and Root cause analysis
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• VPN and remote dial-in users
• Servers: Windows 2000, Windows 2003, Windows 2008, Windows 2012
• Knowledge of Active Directory, Exchange 2003/2007, Office 365
• VPN and remote dial-in users
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000 , Windows 8+, Windows 10

• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems