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Date Posted: 2019-11-07 | Date Modified: 2019-01-14 | Expires: 2019-12-07
Service Desk/help Desk/Desktop
Job Description
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), iPhone, iPad and basic printer support.
- Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
- Reimaging computers/hard drives in accordance with customer standards
- IMACD function including installation and decommission.
- Backing up and restoring settings and associated systems administration activities
- Categorize and prioritize end user support requests and service requests by utilizing a Service Now and HP Service Manager ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Handle the end user kiosk
- Performs other duties as assigned.
- Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
- Reimaging computers/hard drives in accordance with customer standards
- IMACD function including installation and decommission.
- Backing up and restoring settings and associated systems administration activities
- Categorize and prioritize end user support requests and service requests by utilizing a Service Now and HP Service Manager ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Handle the end user kiosk
- Performs other duties as assigned.
Requirements
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), iPhone, iPad and basic printer support.
- Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
- Reimaging computers/hard drives in accordance with customer standards
- IMACD function including installation and decommission.
- Backing up and restoring settings and associated systems administration activities
- Categorize and prioritize end user support requests and service requests by utilizing a Service Now and HP Service Manager ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Handle the end user kiosk
- Performs other duties as assigned.
- Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
- Reimaging computers/hard drives in accordance with customer standards
- IMACD function including installation and decommission.
- Backing up and restoring settings and associated systems administration activities
- Categorize and prioritize end user support requests and service requests by utilizing a Service Now and HP Service Manager ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Handle the end user kiosk
- Performs other duties as assigned.
Skills
Desktop SupportLanguage Requirements
DutchEducation Degree
Bachelor's DegreeVisa Support
Yes
Job Criteria
Job Type
Full TimeIndustries
Job Location
The Netherlands - AmsterdamFunctions
Information TechnologySalary
NegotiableCompanies will apply to you too
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