Don't miss out on the best jobs!
Subscribe to HelpGoAbroad and weekly we will sent you an email with latest job posts. Provide your email address below
By clicking the button above, I agree to the HelpGoAbroad Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.
Date Posted: 2019-01-10 | Date Modified: 2019-02-09 | Expires: 2019-02-09
Service Desk/Desktop Support/Help desk
Job Description
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), iPhone, iPad and basic printer support.
- Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
- Reimaging computers/hard drives in accordance with customer standards
- IMACD function including installation and decommission.
- Backing up and restoring settings and associated systems administration activities
- Categorize and prioritize end user support requests and service requests by utilizing a Service Now and HP Service Manager ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Handle the end user kiosk
- Performs other duties as assigned.
- Driver’s license.
- Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
- Reimaging computers/hard drives in accordance with customer standards
- IMACD function including installation and decommission.
- Backing up and restoring settings and associated systems administration activities
- Categorize and prioritize end user support requests and service requests by utilizing a Service Now and HP Service Manager ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Handle the end user kiosk
- Performs other duties as assigned.
- Driver’s license.
Requirements
At least 3 years of experience in the field or in a related area required
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops and Workstation
- Broad experience in IT related services with basic understanding of Networks, Servers and Telecoms
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Experience including remote control of PCs and video conferencing knowledge
- Handling of Tape Media and basic Back-ups loading and loading techniques
- Should be able to work with teams speaking English only
- Telephony mobile / MDM server
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops and Workstation
- Broad experience in IT related services with basic understanding of Networks, Servers and Telecoms
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Experience including remote control of PCs and video conferencing knowledge
- Handling of Tape Media and basic Back-ups loading and loading techniques
- Should be able to work with teams speaking English only
- Telephony mobile / MDM server
Skills
Desktop SupportLanguage Requirements
GermanEducation Degree
Bachelor's DegreeVisa Support
Yes
Job Criteria
Job Type
ContractIndustries
Job Location
Germany - HamburgFunctions
Information TechnologySalary
NegotiableCompanies will apply to you too
Fill in your resume and companies will send you invitations to apply on their jobs and we will notify you directly on your email box .