Service Desk Analyst (French)

Would you like to grow and develop your professional skills in the world-class IT environment? Are you interested in joining a brand new hub in the exciting city of Prague? Then this is your position.

The Company.

Our client is an international award-winning IT services provider with world-wide presence. For their new offices in Prague, Czech Republic, they are currently looking for a Service Desk Analyst speaking French.

The Job.

You will be responsible for gathering and evaluating information from the client, and transferring it to the right technical engineer's team. Main tasks include:
– Identify the root of technical incidents
– Classify and prioritize the requests
– Assure right escalations to other technical teams
– Keep constant communication with the client during the resolution process

The Profile.

– French and English on a business level (spoken/written)
– You already have experience of working in an IT company
– You have a dynamic and performance driven working attitude
– You have an open and positive mindset
– You are interested in the further development of IT skills
– You have an ability to work in 8-hour shifts in a 24/7 working environment
– Any IT certification will be considered as a plus

The Offer.

– Competitive salary
– A chance to work in the company which was recognized and awarded as a Top Employer for providing the best possible work environment
– Working with the exceptional clients which are the leading providers of financial services, healthcare, media, and communication etc.
– An international atmosphere with the most talented IT professionals
– Constant support on the direction of career growth within the company
– Extra training and certification opportunities for professional development
– 5 weeks of holidays
– Meal tickets
– Notebook and mobile phone
– Brand new office with a fresh startup environment enriched with great entertainment activities
– Start date: 1st of May 2019

– French and English on a business level (spoken/written)
– You already have experience of working in an IT company
– You have a dynamic and performance driven working attitude
– You have an open and positive mindset
– You are interested in the further development of IT skills
– You have an ability to work in 8-hour shifts in a 24/7 working environment
– Any IT certification will be considered as a plus