Service Delivery Specialist at DIAGEO

Diageo Business Services (DBS) provides Diageo with a quality IS and Business Services Network with Application & Technology Services (ATS) delivering the IS Service to all 21 markets and global functions.
 
Providing a robust IS service liberates the markets to deliver their performance ambition by driving efficiency and growth through simplification and digitalizing processes  
 
This role is key to delivering the technology that underpins the IS services available to the business by moving some of the activities conducted by the in-market and functional business relationship managers to a more centralised organisation. This includes control and compliance activities as well as ITIL process adherence.
 
The role will work closely across all Diageo DBS functions to deliver the centralised service delivery for our markets in Americas.
 
Accountability for delivery of the Central Service Delivery activities assigned to them.

Application Lifecycle Management as per assignment
Delivery of allocated Compliance and Controls activities
Looking for opportunities to automate/streamline activities
Reporting of KPIs and risks
Incident Management

Worked in IT service delivery for a minimum of 3 years
Conversant in either Spanish or Portuguese apart from English
IT service desk background
Willing to cover EST shifts and may need to extend if there is a critical incident
Demonstrated experience in Service Delivery operations
Knowledge of information technology processes and controls
Strong ITIL execution experience
Significant analytical and critical thinking skills
Excellent verbal and written communication skills enabling candidate to prepare and present recommendations to IS management
Ability to manage multiple projects/priorities concurrently to work under pressure to meet tight time commitments
Ability to build and maintain collaborative working relationships with Information Technology personnel and vendors
Experience of using an IT service management toolset, Servicenow ideally
Ability to build and maintain collaborative working relationships with Information Technology personnel and vendors… and internal customers

Easy to reach downtown location
Opportunity to climb up on the career ladder
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