Senior Operations Manager

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a well-recognized company focused on customer service delivery –
we are seeking candidates for a role with core functions for their business structure – Senior Operations Manager. The position includes leading all activities related to constructing and
implementing operational objectives, creating business concepts and maintaining optimal service level at any given moment.

Essential Duties and Responsibilities:
- Take ownership of the operations management process within the company;
- Build strong relationships with current and future clients and drive engagement;
- Create financial, headcount and target forecasts for multiple teams;
- Prepare and complete successfully action plans, system audits and analysis;
- Manage the KPIs/SLAs for the business clients;
- Ensure that performance levels are met by participating in the staffing process and
supporting talent management;
- Optimize the business intelligence reporting and the performance management and
monitoring process;
- Maximize operational efficiency by focusing on the continuous improvement process.

Requirements:
- Fluency English;
- Solid previous experience in operations management;
- Excellent Microsoft Excel and reporting skills;
- Outstanding communication and leadership skills;
- Strong analytical skills and attention to detail;
- Flexibility and positive attitude.

Our client’s offer:
- Attractive salary and additional bonuses;
- Special added value benefits;
- Friendly and cooperative work environment;
- Recognition and opportunities for career progress;
- Excellent office location.

If you are interested, challenged and convinced that you would be an appropriate candidate,
do not hesitate and send your detailed resume in English (Do not forget to point the ref. N TT_SOP).

Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)