Senior IT Support Engineer

Your Role as a IT Support Engineer 2nd Level Support:
Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the clients campus location
Hardware repairs (break & fix), incl. mobile devices, as well as handling of spare parts and swapping of replacement equipment
Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers
Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.
Ensure customer satisfaction by advising individuals on preventive maintenance and configurations which may positively impact product performance
Takes responsibility for potential or desired follow-up services or problem escalation
Administration of service tickets in own Ticket System
Adherence to the given service parameters incl. timely and accurate reporting

Skills Required for the IT Support Engineer 2nd Level Support Position:
Good knowledge of MS operating systems (Windows Vista, 7, 10) and MS Office 365 applications, as well as Apple OS, Android OS and COTS applications (commercial-off-the-shelf-products)
Professional experience in the areas of networks, Active Directory, security; VPN
Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial
Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner
Good English skills
High level of initiative, customer focus and solving problem attitude
Driving license B