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Job Description
Our client, a fantastic iGaming company, are recruiting for an experienced customer support agent to join their continuous growing operations. If you have extensive casino knowledge and you are really interested in slot games see below the information.
Responsibilities:
• Answering customer’s enquiries via email and live chat.
• Providing customer support on all aspect of the player experience.
• Verifying customer accounts and processing payments.
• Crediting Bonuses and Free Spins to Players.
• Assisting in fraud and risk management.
• Taking care of VIP players.
• Promoting responsible gambling.
Responsibilities:
• Answering customer’s enquiries via email and live chat.
• Providing customer support on all aspect of the player experience.
• Verifying customer accounts and processing payments.
• Crediting Bonuses and Free Spins to Players.
• Assisting in fraud and risk management.
• Taking care of VIP players.
• Promoting responsible gambling.
Requirements
Requirements:
• Previous customer related experience within an online casino – minimum 2 years
• Customer focused approach.
• Previous VIP Experience is a big plus.
• Impeccable English – written and spoken.
• Superb problem solving skills.
• Ability to work independent and as a part of a team.
• Be able to handle stress.
• Previous experience with Crypto is a major plus.
• Outgoing personality with excellent communication skills.
• Previous customer related experience within an online casino – minimum 2 years
• Customer focused approach.
• Previous VIP Experience is a big plus.
• Impeccable English – written and spoken.
• Superb problem solving skills.
• Ability to work independent and as a part of a team.
• Be able to handle stress.
• Previous experience with Crypto is a major plus.
• Outgoing personality with excellent communication skills.
Skills
Specialist ServicesLanguage Requirements
EnglishEducation Degree
High SchoolVisa Support
No
Job Criteria
Job Type
Full Time -Remote job
Industries
Job Location
Malta - SliemaFunctions
Customer ServiceSalary
NegotiableCompanies will apply to you too
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