Job Description
Job responsibilities:
-Triage inbound requests from the Services sellers, driving an “interview-style” conversation to understand seller needs & status within the Sales Lifecycle
-Routing sellers to appropriate content or specialized resources to support lead qualification or offering alignment
-Provide quality delivery of service center catalog items in line with catalog process descriptions and targets through attention to detail, ownership of issues and follow-through
-Carry out regular quality reviews to ensure the processes are being followed and verify the quality of deliverables.
-Ensure services are delivered to the agreed deadlines
-Ramp quickly on changes to tools and processes to ensure there is business/delivery continuity through changes
Requirements
-University degree - Economic background would be a plus;
-Fluency in German (written & spoken);
-Fluency in English;
-Experience in economics, finance or channel partner business would be a plus;
- Ability to be flexible and work analytically in problem-solving environment;
- Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills; technical focus (Excel, databases etc.);
- Ability to deliver under tight deadlines to multiple stakeholders;
- Team player and proactive.
Benefits
- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Opportunity to practice Spanish with native speakers;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.
- Relocation package for candidates from other cities/ countries(if applicable)
Skills
Customer Service Sales Support
Language Requirements
English, German
Education Degree
Bachelor's Degree
Visa Support
No