Retention Agent

We are looking to recruit a Retention Agent to join a start up company within the financial services industry. If you are confident, energetic and enjoy working towards a target, we would like to hear from you.

What is expected of you?

Manage ongoing client relationships and portfolios
Keep abreast of market information and ensure clients are informed of these updates
Provide training to clients on the use of the platform and deposit process
Help maintain high levels of client acquisition, retention and reactivation
Ensure responsible trading and compliance with all regulations and company policies
Minimise revenue loss through ensuring compliance
Successfully present products by using effective sales and persuasion skills in addition to solid product knowledge
Collaborate with sales managers to upsell
Inform management of client risks
Work towards and achieve set sales targets given by management
Work professionally with retention-related departments
Ensure clients have real account balances in the market
Obtain KYC documentation from clients
Complete special projects and miscellaneous duties as prescribed by Management

What are you expected to bring?

Excellent spoken and written English
European language advantageous
Be assertive, strong and confident
Have a capacity for listening, dealing with confrontation and overcoming objections
An ability to work under pressure
Must be able to multi-task
Must be flexible and willing to adapt
Energetic
Punctual
MS Office and G-Suite

What's in it for you?

Multi-cultural working environment
Attractive remuneration package