Physical Security Dispatcher

Provide 24x7 remote monitoring for physical security service covering EU and AP regions. The GSOC analyst provides:

telephone and remote support
specialized support for security teams onsite
liaise with Senior Management, Facilities and IT Services teams in order to resolve any security issue occurred

Key Responsibilities

Coordinate security investigations based on internal procedures
Monitor and keep evidence of access control and CCTV activity such as
Respond to alarms (observe, act and communicate)
Keep records of intercom calls and temporary cards issued
Meet service level agreements regarding response time and customer notification
Provides remote monitoring and administration of physical security controls and surveillance for EU and AP offices
Use all internal resources in order to identify and report all details in case of an incident
Provide regular reports and statistics to management
Gather and provide feedback to manager by observing how the system behaves in order to improve it
Phone / E-mail / Ticketing

Handles the fulfillment of all security requests and calls from EA employees
Drives the resolution of incidents
Provides central contact point for user support and problem management inside SRM department

Required Skills

Experience in managing Customer Service tasks
Attention to details, keep logs/reports of events observed and discuss them with other team members
Ability to complete swift problem resolution, including troubleshooting
Analytical approach for resolving tasks
Ability to repeat procedures which recall solutions
Quick learner andable to coordinate resources to resolve problems
Ability to multi-task with different types of problems
Solid written & verbal communication in both Romanian and English
Knowledge of security environment and practices
Knowledge of Microsoft Office Suite
Fundamental computer use and basic networking knowledge
Availability to work in shifts (day and night) in a 24 by 7 environment