Payments Support Agent

Payments Support Agent (B2B)

Our client a Fintech Development company are looking for experienced Payments support agents to join their team.

Responsibilities:
- Handle and solve issues in relation to missing or failed transactions;
- Manage customer withdrawals in a timely manner;
- Handle and solve issues in relation to missing or failed transactions;
- Liaise with internal tech teams on a daily basis, ensuring that any escalations made are optimally handled so as to ensure the best service to our customers;
- Liaise with Payment Service Providers to ensure the smooth resolution of payment related queries;
- Identify any fraudulent activity in relation to document authenticity or customer transactions;
- Ensure that any suspicious cases of Money Laundering are escalated to the AML team;
- Be responsible for processing, debiting and crediting of funds according to internal processes;
- Monitor PSP balances and request balance top-ups, whenever necessary;
- Monitor customer account activity, to identify & mitigate potential fraudulent activity;
- Perform checks on customers and request the relevant KYC documents in compliance with regulatory governing bodies;
- Analyse and verify KYC documentation in accordance to internal policies and procedures;

Requirements:

-Ability to work closely with other departments internally across different geographical locations;
- Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company;
- Ability to multitask and successfully operate in a fast paced, team environment;
- Must adapt well to change and successfully adjust priorities as needed;

What are some essential competencies we believe the candidates must have:

- Excellent organisational and communication skills;
- Meticulous, takes initiative and possesses good analytical skills;
- Ability to meet deadlines on a day-to-day basis and have good time management;
- Ability to work well with others and be a team-player;
- Good knowledge of Slack and Google Meets.

to be discussed