Payments and Risk Team Leader

Our client, an IGaming operator is looking to hire an experienced Payments and Risk Team Leader. You will be managing a team of Payments and Risk Analysts and will report into the Head of Payments and Risk.

Responsibilities:

Managing and overseeing the Payments and Risk team of Analysts during needed business operational hours and be the first point of escalation for all agents
Adherence to KPI's for the department – optimizing, adjusting, and reporting when necessary
Ensuring the team follows best practices when it comes to Payments & Risk
Providing and assessing quality and quantity assessment for all Analysts
Reviewing and managing any escalated Payments & Risk issues and resolve such issues in a timely manner in line with company agreed SLA’s
Providing regular feedback, communicating departmental changes in procedures, and ensuring the department is up to date with the latest policies and that these are being followed correctly
Being responsible for monitoring, assessing, and reporting on performance in all Payments, Fraud, and Risk related matters and that company SLA’s are met daily and exceptionally such as document and pay-out handling times
Monitoring bonus abuse, identity theft, and other types of fraud cases and take actions where needed to reduce/mitigate any potential risks and losses and that these are reported effectively
Suggesting, writing, and communicating changes for improvements for the existing Back Office to increase Analysts' efficiency and Performance
Reporting on the team’s productivity, efficiency, and performance to the Head of Payments and Risk on a daily basis
Mentoring and overseeing the team’s performance with regular one to ones
Reviewing daily AML user risk score reports to ensure the correct and best practice in terms of the process has been followed and that any follows-ups are taken pro-actively and potential risks are reported to the MLRO and AML, Head of Payments and Risk
Backing-up for the Analysts during heavy workloads in the event of short staffing
Reporting system bugs, errors, improvements to the right internal channels
Managing and planning the schedule for the Payments and Risk team as well as setting equal day to day tasks ensuring all aspects of the workload are covered within the daily operational needs and spread equally and diversely
Leading and being the ‘got to’ person for all day to day business needs in the Head of Payment and Risk's absence
Assisting the Head of Payments and Risk when the need arises in different projects such as recruitment and setting departmental KPI’s
Carrying out induction and cross-train new or existing colleagues in your team and use your knowledge sharing capabilities to strengthen each other’s abilities working as a unified department

Requirements:

You have knowledge of online payments, gaming accounts, banking, and payments processing
You have previous experience in customer risk assessments, EDD and AML rules, regulations within the gaming industry
You are an agile thinker and have a knack for numbers and data and turn this into detailed results
As a key go-to person, you must have sound knowledge and understanding of related legislation and regulations in fraud and risk mitigation
You were born to be a leader and have a proven track record of coaching, mentoring, and developing team members
You have a positive can-do attitude, self-motivated, and a true example to your peers
You have excellent analytical skills and a curious mindset, who questions why and challenges the status quo
You are an excellent team player, able to empathize and engage with people but can also work on your own initiative
You have the ability to learn new technology/systems/applications quickly
You are an excellent communicator in both verbal and written English
Knowledge of additional languages – such as Swedish, Danish or German- is an advantage
Experience with sportsbook is considered a great asset

to be discussed