Outbound Collections Agent

OUTBOUND COLLECTIONS AGENTS

Reporting to: Team Manager
Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Location: Woodstock, Cape Town | Sandton, Johannesburg

KEY PERFORMANCE AREAS:
Under the management / direction of the Team Manager, the Outbound Collections Agent will have the following responsibilities (including but not limited to):
1. Collections and Productivity Management
a. Ensure that allocated collection target/s are achieved
b. Ensure that allocated productivity target/s are achieved
c. Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
d. Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
e. Ensure full understanding of product/s working on
2. Quality Management
a. Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
b. Adhere to / utilize the collections call script/s
c. Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
d. Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

REQUIREMENTS:
• A minimum of 2 years working experience and above call centre* experience would be advantageous
* Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
• Credit and Criminal clear
• Strong communication skills
• Computer literate
• Understanding / working knowledge of a collections system is advantageous

SKILLS / KNOWLEDGE / ATTRIBUTES:
• Target driven
• High level of integrity
• Strong work ethic
• Self-motivated
• Able to work under pressure
• Reliable
• Time management
• Able to work in a team

REMUNERATION STRUCTURE:
• Basic Salary PLUS Uncapped Commission
• Benefits at the full cost to the Employer
o Funeral Cover (at the full cost of the employer)
o Life Cover (at the full cost of the employer)
o Disability Cover (at the full cost of the employer)
o Medical Cover (at the full cost of the employer, after successful completion of probation period)