Norwegian Customer Service Representative

Our client is looking a Customer Support Agent to join their team. The ideal candidate should be a team player, who is able to form positive relationships, is resilient and approachable and enjoys working in a dynamic and fast-paced environment.

Responsibilities:
• Nurture and support player relationships via phone, e-mail, and live chat
• Support and contribute to our CRM infrastructure
• Participate in the planning of customer engagement initiatives
• Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
• Monitor campaigns and promotions across all allocated customer touch points
• Receive, handle, and translate customers’ KYC documents
• Be the point of contact for your regional Country Manager

Requirements:
• Native level of Norwegian
• Intermediate to fluent level of written and spoken English
• Strong communication and interpersonal skills
• Strong writing skills (spelling & grammar)
• Ability to write content in a creative and catching manner
• Basic knowledge of Microsoft Word and Excel

Desirable requirements:
• Previous customer care experience
• iGaming experience